Facebook has acquired Servicefriend, which builds ‘hybrid’ chatbots, for Calibra customer service

IT news
As Facebook prepares to launch its new cryptocurrency Libra in 2020, it’s putting the pieces in place to help it run. In one of the latest developments, it has acquired Servicefriend, a startup that built bots — chat clients for messaging apps based on artificial intelligence — to help customer service teams, TechCrunch has confirmed. […]
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Tableau update uses AI to increase speed to insight

IT news
Tableau was acquired by Salesforce earlier this year for $15.7 billion, but long before that, the company had been working on its Fall update, and today it announced several new tools including a new feature called ‘Explain Data’ that uses AI to get to insight quickly. “What Explain Data does is it moves users from […]
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Aliro comes out of stealth with $2.7M to ‘democratize’ quantum computing with developer tools

IT news
It’s still early days for quantum computing, but we’re nonetheless seeing an interesting group of startups emerging that are helping the world take advantage of the new technology now. Aliro Technologies, a Harvard startup that has built a platform for developers to code more easily for quantum environments — “write once, run anywhere” is one […]
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Salesforce brings AI power to its search tool

IT news
Enterprise search tools have always suffered from the success of Google. Users wanted to find the content they needed internally in the same way they found it on the web. Enterprise search has never been able to meet those lofty expectations, but today Salesforce announced Einstein Search, an AI-powered search tool for Salesforce users that […]
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