Anyone who has dealt with bad customer service has felt frustration with the lack of basic understanding of who you are as a customer and what you need. Google and Salesforce feel your pain, and today the two companies expanded their partnership to try and create a smarter customer service experience. The goal is to […]

Google today announced a new services that makes the power of BigQuery, its analytics data warehouse, available in Sheets, its web-based spreadsheet tool. These so-called ‘connected sheets’ face none of the usual limitations of Google’s regular spreadsheets, meaning there are no row limits, for example. Instead, users can take a massive dataset from BigQuery, with […]

Google+ for consumers is officially dead, but it’s still alive for enterprise users. Only a few days after completely shutting down the public version of Google+, Google today announced that it is giving the enterprise version a new name. It’s now called Currents. If that name sounds familiar, it’s because Google once offered another service […]

The least said about Google’s messaging strategy, the better. But for better or worse, Hangouts Chat and Meet for G Suite, Google’s work-focused text and video chat tools are here to stay given that the one area where Google’s messaging strategy is clear is in the enterprise. With the end of the old Hangouts experience […]

Google Cloud announced some new identity tools today at Google Cloud Next designed to simplify identity Access Management within the context of the BeyondCorp Zero Trust security model. Zero Trust, as the name implies, means you have to assume you can’t trust anyone using your network. In the days before the cloud, you could set […]

BeyondCorp is Google’s model for securing networks not just through VPNs and other endpoint security techniques, but through a model that focus on context-aware access policies that focus on the user’s identity, hardware and the context of the request. That has been Google’s internal security policy for a while now and over the last few […]

Atlassian today announced a new version of Confluence, its collaboration platform. While the company has recently focused more on tools like Jira, Bitbucket and Trello, Confluence has continued to gain traction as a content collaboration tool for technical and non-technical teams. Indeed, even though it’s been quiet around it, it’s the second-most revenue generating product […]

Today InVision announced even deeper integrations with Jira, letting users embed actual InVision prototypes right within a Jira ticket. The company also announced the Jira app for InVision Studio, letting designers in Studio see interactive Jira tickets in real time. InVision has already had lighter integrations with Atlassian products, including Jira, Confluence and Trello. It’s […]

After Thomas Kurian, Google Cloud’s recently minted CEO, joined the company, he took hundreds of meetings to learn what the company’s prospective and current customers were looking for. The overarching theme of those conversations was always similar, he told me during an interview at Google’s Cloud Next conference: “Love the technology — amazed at it. […]

This year at Google Cloud Next, the theme is all about supporting hybrid environments, so it shouldn’t come as a surprise that Apigee, the API company it bought in 2016 for $265 million, is also getting into the act. Today, Apigee announced the Beta of Apigee Hybrid, a new product designed for hybrid environments. Amit […]