Terms and Conditions

Home Terms and Conditions

GOODS

These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.

 

General terms and conditions

 

This site is owned and operated by All Utilities Ltd of 4A Crescent East, Thornton-Cleveleys, Lancashire FY5 3LJ Great Britain. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at sales@it-aid-centre.com or +44(0)3707650878.

 

  1. The contract between us

 

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

 

  1. Acknowledgement of your order

 

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

 

  1. Ownership of rights

 

All rights, including copyright, in this website are owned by or licensed to All Utilities Ltd. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

 

  1. Accuracy of content

 

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

 

  1. Damage to your computer

 

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

 

  1. Availability

 

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

 

  1. Ordering errors

 

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

 

  1. Price

 

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

 

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

 

  1. Payment terms

 

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

 

  1. Delivery charges

 

Delivery charges vary according to the type of goods ordered.

 

  1. Delivery

 

11.1      Our delivery charges are set out in our online shop in our website.

 

[11.2     You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.]

 

[11.3     Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.]

 

11.4      We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

 

11.5      You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

  1. Risk and ownership

 

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.


  1. Cancellation rights

 

13.1      Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar  days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

 

13.2      Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.

 

13.3      You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

 

13.4      If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

 

13.5      Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

 

13.6      We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)

 

  1. Cancellation by us

 

14.1      We reserve the right not to process your order if:

 

14.1.1   We have insufficient stock to deliver the goods you have ordered;

14.1.2   We do not deliver to your area; or

14.1.3   One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

 

14.2      If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

 

  1. If there is a problem with the goods

 

15.1      If you have any questions or complaints about the goods please contact us.  You can do so at +44(0)3707650878 or sales@it-aid-centre.com.

 

15.2      We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

 

15.3      If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you.  We will pay the cost of postage or collection.

 

  1. Liability

 

16.1      Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

 

16.2      We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

 

16.3      Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

 

16.4      You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

 

16.5      Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

 

  1. Notices

 

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 119A Victoria Road, Thornton-Cleveleys, Lancashire FY5 3LA Great Britain. and all notices from us to you will be displayed on our website from time to time.

 

  1. Changes to legal notices

 

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

 

  1. Law, jurisdiction and language

 

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

 

  1. Invalidity

 

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

 

  1. Privacy

 

You acknowledge and agree to be bound by the terms of our privacy policy.

 

  1. Third party rights

 

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

 

PRIVACY STATEMENT

 

I/We, IT- Aid-Centre are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.

 

Data Protection Act 1998 (‘the Act’)

 

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

 

Use and collection of personal information

 

In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details.  We will store this data and hold it on computer or otherwise.

 

We may use information that you provide:

 

  • To register you with our website and to administer it.
  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

 

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

 

We may disclose your personal information to third parties:

 

  • In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
  • If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

 

Cookies

 

We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’.  Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

 

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

 

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

 

The rules about cookies on websites have recently changed.  If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.

 

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post.  Our phone number is +44(0)3707650878, or you can e-mail us on sales@it-aid-centre.com.

 

Security

 

We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

 

Your rights

 

You have the right to ask us not to process your personal data for marketing purposes.  We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.

 

 General

 

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.  Any request should be sent to:

 

All Utilities Ltd Mr Andrew Robinson 119a Victoria Road, Thornton-Cleveleys, Lancashire FY5 3LA Great Britain

 

CANCELLATION FORM

 

To It-Aid-Centre.com, 4a Crescent East, Thornton-Cleveleys, Lancashire FY5 3LJ Great Britain, Fax +44(0)7014223450 email; sales@it-aid-centre.com:

 

I/We* hereby give you notice that I/We* cancel my/our* contract for the sale of the following goods*/for the supply of the following service*:

 

Ordered on*/Received on*:        ……………………………………………….

 

Name of consumer(s):                ……………………………………………….

 

Address of consumer(s): ……………………………………………….

 

……………………………………………….

 

Signature of consumer(s):           ………………………………………………. (only if this form is notified on paper)

 

Date:                                        ……………………………………………….

 

*Delete as appropriate

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

SERVICES

PRIVACY AND COOKIES NOTICE

This privacy and cookies notice (“the Notice”) applies when using https://www.it-aid-centre.com (“the Website”) which is operated by All Utilities Ltd. Please note that in the Notice, the IT Aid Centre may be referred to as ‘We’ or ‘Us’ or ‘Our’.

The privacy of your personal information is important to us.

We are committed to safeguarding and preserving your privacy when visiting the Website or communicating electronically with us.

This Notice together with our terms and conditions of use and any other documents referred to in the terms and conditions of use, this Notice and the Website) set out the basis upon which any personal information we collect from you, or that you provide to us, shall be processed by us. We may decide or may be legally obliged to update this Notice from time to time so please review it regularly when using our Website.

Information we may collect from you which we may process

We may collect and process the following:

Information that you provide by completing forms on the Website. This includes but is not limited to information provided by you when registering to use the Website, when making a payment, or requesting services and/or information from us.
Details of your visits to the Website including, but not limited to, traffic, click tracking, location, weblogs and other such data, and the resources that you access from the Website.
The information you provide to us when you contact us.
Information that you provide in response to any of our surveys which agree to participate in, for research and analysis purposes.
Information you provide when you report a problem with the Website.

Uses made of the information

We use information held about you in the following ways:

To ensure that content from the Website is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, and where you have consented to be contacted for such purposes.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
To allow you to make payments safely and securely on the payments page of the Website.
We may contact you by mail, telephone, fax, e-mail or other electronic messaging service with information, products or services. By providing us with your address, fax number, telephone numbers or e-mail address, you consent to being contacted by these methods for these purposes

 

IT-Aid-Centre.com Terms and Conditions

Terms Of Use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. These terms (the “Terms”) govern your use of the Web site at www.IT-Aid-Centre.com (“Site”) and any computer support services provided either by telephone or computer (the Site and the computer support services are collectively referred to as the “Services”) provided by IT-Aid-Centre.com, its subsidiaries, affiliates and contractors (“IT-Aid-Centre.com”, “We”, “Our”, or “Us”). By accessing, ordering or using the Services via telephone or online via the Site, you (“You” or “Your” means you or, for services designed for businesses (“Business Services”), the legal entity that you are authorised to represent and on whose behalf the Business Services are purchased) and other users of the Services (collectively, “Users”) agree to these Terms and Our Privacy Policy available at www.IT-Aid-Centre.com. If, at your request, we agree to send Our employees or representatives to Your residence, place of business, or other location designated by You and agreed to by Us in order to provide You with computer support services, then these Terms shall govern such provision of services as well. If you do not agree to these Terms, You may not access or use the Services.

Scope of Services

You may initiate the Services via telephone, via the Site, or other means made available by IT-Aid-Centre.com. IT-Aid-Centre.com will use commercially reasonable efforts to answer your technology question and resolve your technology problem for a fee as set forth in the Site or as quoted on the telephone, as applicable. IT-Aid-Centre.com may provide certain portions of the Services via remote control session, online chat or e-mail. We may set forth limits to the technology we support. Certain Services may have minimum system requirements.

IT-Aid-Centre.com Services may include Services that are available on a one-time basis, for a fee (“Individual Services”); as well as Contract Services, which are an entitlement to more than one Service over a period of time, for a recurring fee (“Contract Services”).

Authorisation to Access Your Computer; Monitoring of the Services
You acknowledge that by your use of the Services You are authorising IT-Aid-Centre.com to access and control your computer for the purposes of computer diagnosis, service and repair. In connection with delivering the Services, IT-Aid-Centre.com may download and use software, gather system data, take remote control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant IT-Aid-Centre.com the right to connect to your computer, download and use software on your computer to gather system data, repair your computer, take remote control of your computer and change the settings on your computer while performing the services. Other than as set forth in the warranty section below, you agree that IT-Aid-Centre.com has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the Services.

We may, but have no obligation to, monitor and record the Services, including telephone calls and online sessions for purposes of improving customer service, internal training and internal market research. You hereby grant permission to IT-Aid-Centre.com to monitor and record the Services and to use or disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request; to provide the Services to You and Our Users; to protect ourselves and/or Our Users; and to enhance the types of Services we may provide to You in the future. You also grant IT-Aid-Centre.com permission to combine your information with that of others in a way that does not identify you or any individual personally to improve the Services, for training, for marketing and promotional purposes, and for other business purposes. Please see Our Privacy Policy for further details.
We may, but have no obligation to, monitor and/or to review all materials posted to the Site or through the Site’s services or features by third parties, and we are not responsible for any such materials posted by third parties. We are not responsible for any failure to monitor, review and/or delete any materials posted to the Site or through the Site’s services or features by third parties. However, We reserve the right at all times to disclose any information as necessary or advisable to satisfy any law, regulation or government request; and to edit, to refuse to post or to remove any information or materials, in whole or in part, that, in Our sole discretion, are in violation of these Terms or applicable law. We may also impose limits on certain features of the Site or restrict Your access to part or all of the Site without notice or penalty if We believe You are in breach of the guidelines set forth in Our Terms or in violation of applicable law without notice or liability.

Data Backup
YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY “CUSTOMER DATA”) AND SOFTWARE STORED ON YOUR COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT IT-Aid-Centre.com OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES. IT-Aid-Centre.com DOES NOT PROVIDE SEPARATE BACKUP COPIES OR SUPPORT INSTALLATION OF UNLICENSED SOFTWARE TO CUSTOMERS. PLEASE ENSURE THAT YOU HAVE A LICENSED COPY OF ALL NECESSARY SOFTWARE

The Services may not be successful because the problem may be beyond our ability to resolve remotely. If you have purchased an Individual Service from IT-Aid-Centre.com, then the following warranty applies: if we are not able to answer your question or resolve your technology problem and you have complied with all of your obligations in these Terms, We will not charge You a fee for the Individual Service. If you experience a problem with the resolution we provided and you call us within seven (7) days from the day you originally received the Individual Service, We will use commercially reasonable efforts to try to resolve your problem at no additional charge. If those efforts are unsuccessful, we will refund the fees that you paid for the Individual Service.

As set forth below, there are no other warranties for the Services.

IT-Aid-Centre.com makes no warranties or representations with respect to advice, guidance, information or other content posted to the Community portion of the Site or otherwise supplied to the Site by any third party, and expressly disclaims all warranties, express or implied, with respect to Community content and other third party content available on the Site.

DISCLAIMER OF WARRANTIES
YOU UNDERSTAND AND AGREE THAT EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES (INCLUDING, WITHOUT LIMITATION, ALL ADVICE, CONTENT, AND SOFTWARE) ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS OF THE SERVICES, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IT-Aid-Centre.com DOES NOT WARRANT THAT THE SERVICES WILL BE TIMELY, SECURE, UNINTERRUPTED, ERROR FREE, OR SUCCESSFUL IN RESOLVING YOUR QUESTION OR COMPUTER PROBLEM. IT-Aid-Centre.com MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS. NO ADVICE, RESULTS, CONTENT OR MATERIALS WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICES SHALL CREATE ANY WARRANTY. ANY CONTENT OR SOFTWARE THAT YOU ACCESS, DOWNLOAD OR USE WITH THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM SUCH ACTIVITIES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Use of Software and Tools
IT-Aid-Centre.com may need to download and/or run software on your computer to help diagnose and resolve your technology problem. IT-Aid-Centre.com uses several types of software: the first type provides computer system information to IT-Aid-Centre.com which helps Us diagnose and resolve Your technology problem, the second type allows IT-Aid-Centre.com to remotely control Your computer and modify its settings or software, and the third type generally consists of utilities and other tools to improve computer performance and help resolve Your technology problem.
You acknowledge and agree that use of all IT-Aid-Centre.com software and third party software and tools accessed, downloaded or otherwise provided or made available with the Services are subject to the license agreements that may appear or be referenced when you access or download the Software. You may not access, download or use any Software without agreeing to the terms and conditions of the license agreements without modification. You agree that we may download and utilise Software from third party Web sites and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually thirty days) unless you purchase a license to continue using such Software. You may use the IT-Aid-Centre.com software only in connection with the Services and for no other purpose. You agree that we may, but are not obligated to, remove any Software downloaded to your computer during the Services after we have completed or terminated the Services.

Customer Responsibilities
You must cooperate with IT-Aid-Centre.com and promptly respond to our requests for information and comply with our requests to take actions to resolve your technology problem. In order to help resolve your technology issue, you may be required to consent to the downloading and use of Software on Your computer and accept all applicable license agreements for the Software.

Registration, Passwords and Security
In order to use certain Software or Services, We may require that you register. During the registration process, you may be asked to designate, or we may designate for You, a user name and password. You are responsible for maintaining the confidentiality of any password or account information you receive from IT-Aid-Centre.com, and are responsible for all activities that occur using that password or other account information. You must provide complete and accurate identification, contact, and other information required as part of the registration process. You must notify IT-Aid-Centre.com immediately upon learning of any unauthorized disclosure or use of your password or other account information. IT-Aid-Centre.com has no liability for any unauthorized use of the Services under Your account or on your computer.

Fees and Payment
The applicable fees for the Services You order may be quoted on the telephone and/or may be available on the Site. The fee for the Services will be charged directly on your credit card and you agree to pay the charges applicable to your selected Services, as well as any applicable taxes. For Contract Services, the applicable fees will depend on the type of contract that You purchase, and the duration of the contract. Unless you have purchased a special or trial offer Contract Service that specifically provides otherwise, a onetime set up fee applies to all Contract Services. For Personal and Business Contracts, the normal contract duration is one (1) month.
Unless you have purchased a special or trial offer Contract Service that specifically provides other terms for cancellation and/or refund, you may cancel any Contract Service within five (5) days following your purchase of the Contract Service, by contacting IT-Aid-Centre.com. Otherwise, the fees for the Contract Service are not refundable.

By authorising Us to charge Your credit card for Your Contract Service, You further authorise IT-Aid-Centre.com to continue to charge Your credit card (or a replacement card, if the credit-issuing entity informs IT-Aid-Centre.com that a replacement card has been issued) for all fees associated with the Contract Service, including renewals. You must contact IT-Aid-Centre.com if You do not wish to renew Your Contract Service; if You do not contact IT-Aid-Centre.com, the Contract Service that You selected will automatically renew for the same contract duration that You initially selected, at IT-Aid-Centre.com’s then-applicable fees.

For every monthly fee, twenty (20) minutes of support services will be added to your bank of available support services minutes up to a maximum of three hours. If support service is provided for more than the available minutes in your bank then a further charge will be made at the standard support services rate.

Service Availability
The Services may not always be available in your time zone or geographic location. The Services may not always be available due to system maintenance or Internet service disruptions.

In order to obtain Contract Services, You must at all times have current and functional antivirus software in place and running on your computer. Failure to maintain such software may result in additional charges and fees. In order to purchase Contract Services, Your covered computer(s) must be virus free (as determined by us) at the time that You purchase the Contract Service. If we determine that your computer is infected by a virus, we may require that you purchase a Service to clean your computer prior to obtaining Contract Services.
IT-Aid-Centre.com reserves the right to terminate Your Contract Service, upon notice, if IT-Aid-Centre.com determines, in its sole business judgment, that Your Contract Service is being used (a) fraudulently, (b) maliciously, (c) by any person other than You, (d) for any computer system other than a registered system, (e) unreasonably, or (f) excessively. In the event that Your Contract Service is terminated, IT-Aid-Centre.com will refund to You a pro rata portion of any fees that You have prepaid for the Contract Services. Contract Services may be subject to additional requirements, limitations, and restrictions depending on the service level You purchased. Please refer to the Site for information about those restrictions.

Use of the Services
Your use of the Services is only for your personal and internal business purposes on Your technology, and not for commercial use, including resale or transfer to others. You may not sell, lease or rent access to or use of the Services. You may not allow manufacturers, suppliers or vendors of your technology or providers of services relating to such technology, to access or use the Services.
You may not use, download or copy any information, data, text, photographs, graphics, video, or other materials provided with the Services (“Content”) unless: (1) You use the Content solely for personal, informational and non-commercial purposes; (2) IT-Aid-Centre.com’s trademarks and copyright symbol and statement set forth on each page of the Site appears on each downloaded or copied page; and (3) no modifications are made to any Content. The rights granted to You in connection with the Services constitute a license and not a transfer of title. IT-Aid-Centre.com reserves the right to revoke the authorisation to view, download and print the Content available on the Site at any time, and any such use shall be discontinued immediately upon notice from IT-Aid-Centre.com. Except as expressly provided herein, You may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any Content from the Services in whole or in part without the prior written permission of IT-Aid-Centre.com. Any rights not expressly granted herein are reserved by IT-Aid-Centre.com.

Restrictions
You shall not: (a) “mirror” any Content on the Site on any other server without IT-Aid-Centre.com’s prior express written permission, (b) use the Service for any illegal purpose, (c) misuse, abuse or make any unauthorised use of any property, network, website, personnel or equipment of IT-Aid-Centre.com or its customers or its suppliers, including but not limited interfering with or otherwise disrupting networks connected to the Service, (d) engage in any activities or actions in connection with the Services that infringe or misappropriate the intellectual property rights of others, including without limitation, copyright, patent, trademark, trade secret and confidential information, (e) engage in any activities that violate the personal privacy or publicity rights of others; (f) access, monitor or use data, traffic, computers, systems, facilities or networks provided with or accessible from the Services, without proper authorisation, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorisation of the owner of the system or network; (g) send unsolicited commercial messages, advertising, informational announcements or communications in any form (“SPAM”) in connection with the Services; or (h) interfere with the Services or any system, service, network, or person accessible from the Services, including without limitation deliberate attempts to overload a system by the multiple postings of messages.
If you have purchased Personal Contract Services, or Professional Business Contract Services, the contract applies to all peripheral devices (e.g. printers, cameras, home networks) that are attached to your personal computer at the time that you purchase the Contract Services. Activation or troubleshooting of other peripheral devices (e.g. devices that are acquired after the date of Your Contract Services purchase) may require an additional fee.

If you have purchased Family or Home Office Contract Services, you may obtain Services for the permitted number of personal computers, provided that all of those computers are located at a single physical address or, under the Family Plan only, are with a student at a school, college or university in the United States or Canada. Personal computers located at any other physical address cannot be added to the Family or Home Office Contract.

If you have purchased Business Contract Services, you may obtain Services for the permitted number of computers belonging to your business. Each of Your computers covered by Your Business Contract will receive a unique identifier. You may not obtain services for your business computers unless the identifier matches a record in our system. If you wish to remove one business computer from Your Business Contract and substitute another business computer, please contact us.

Modifications to the Services
We reserve the right, for any reason, in our sole discretion and without notice to you, to modify, terminate, change, suspend or discontinue any and all aspects of the Services, including Content, Software, features and/or hours of availability, and we will not be liable to you or to any third party for doing so.

Security
While we use reasonable security measures to deliver the Services, You understand and acknowledge that no data transmission over the Internet can be guaranteed to be 100% secure and in any event we cannot guarantee that any personal information You submit to Us will be free from unauthorised intrusion.

Submissions
All comments, feedback, information (other than your personally identifiable information or billing information) or materials submitted to IT-Aid-Centre.com (“Submissions”) shall be considered non-confidential and IT-Aid-Centre.com’s property. By providing such Submissions to IT-Aid-Centre.com, You agree to assign to IT-Aid-Centre.com, at no charge, all worldwide rights, title and interest in copyrights and other intellectual property rights to the Submissions. IT-Aid-Centre.com shall be free to use and/or disseminate such Submissions on an unrestricted basis for any purpose. As part of any Contract Services purchased by You, You acknowledge and agree that IT-Aid-Centre.com may retain some of Your personally identifiable information or billing information for purposes of record retention and for purposes of billing any renewals of the Contract Services, which shall not be subject to the foregoing assignment provision.
You acknowledge that You are responsible for the Submissions that You provide, and that You have full responsibility for the Submissions, including their legality, reliability, appropriateness, originality and copyright. You represent, warrant and agree that you shall not upload or post, transmit, distribute or otherwise publish through the Site, or any service or feature made available on or through the Site, any materials which are, do, or could reasonably be construed to be or do any of the following:

1. restrict or inhibit anyone from using and enjoying the Site or the Site’s services;

2. re fraudulent, unlawful, threatening, abusive, harassing, libellous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent, or that threatens or invites violence, or that is derogatory of others on the basis of gender, race, ethnicity, national origin, religion, sexual preference or disability;

3. constitute or encourage conduct that would constitute a criminal offence, give rise to potential civil liability or otherwise violate any local, state, national or international law;

4. violate, plagiarise or infringe the rights of third parties including, without limitation, copyright, trademark, trade secret, confidentiality, contract, patent, rights of privacy or publicity or any other proprietary right;

5. contain a virus, spyware, or other harmful component;

6. contain embedded links, advertising, chain letters or pyramid schemes of any kind;

7. constitute or contain false or misleading indications of origin, endorsement or statements of fact; or

8. Contain sensitive, proprietary or confidential information about yourself or others.

We will not accept responsibility for any information included in any Submissions created or posted by third parties. You alone are responsible for the content and consequences of any and all of your activities and you submit Submissions at your own risk.

By submitting or sending Submissions to Us, You: (i) represent and warrant that the Submissions are not confidential or secret, and no confidential or fiduciary relationship is intended or created between You and Us in any way, (ii) represent and warrant that the Submissions are original to You, that no other party has any rights thereto, and that any “moral rights” in Submissions have been waived, and (iii) You grant Us and Our affiliates a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sub licensable right and license to use, copy, reproduce, modify, adapt, print, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed, including for promotional and/or commercial purpose, and to authorise others to do so. We cannot be responsible for maintaining any Submissions that You provide to Us, nor are We responsible for any information included in any Submissions (for example, without limitation, a blog post or any comments to blog(s) created or posted by Users), and we may delete or destroy any such Submissions at any time.

Links from and to the Site
This Site may contain hyperlinks to Web sites that are not controlled by IT-Aid-Centre.com. IT-Aid-Centre.com is not responsible for and does not endorse or accept any responsibility over the contents or use of these Web sites, including, without limitation, the accuracy or reliability of any information, data, opinions, advice or statements made on these Web sites.

You may not provide any type of link to the Site without the express written permission of IT-Aid-Centre.com. We reserve the right, however, to deny any request or rescind any permission granted by Us to link through such other type of link, and to require termination of any such link to the Site, at Our discretion at any time.

Dealings with Third Parties
In the course of delivering the Services to you, we may refer You to third parties, or the websites of third parties, that offer products and/or services that may facilitate the resolution of Your computer support issues or otherwise be of potential assistance to You. These third parties and/or their websites may also be linked and/or displayed on the Site. Although we may link or otherwise refer You to such products and services offered by third parties, unless expressly stated to the contrary, such references, links and/or displays in no way mean, imply, suggest or constitute any evaluation or approval by Us of those merchants or their products or services. We are not responsible in any way for any other Web sites, products, services or information. Your dealings with other entities promoted on or through the Services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such other entity. You agree that IT-Aid-Centre.com shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the promotion of such other entities on the Services. Likewise, any third parties that may refer you to the Services have no responsibility or liability for the Services provided by IT-Aid-Centre.com.

TERMINATION
IT-Aid-Centre.com RESERVES THE RIGHT TO CEASE PROVIDING THE SERVICES FOR ANY REASON AT ANY TIME AND INSTEAD, AS YOUR SOLE AND EXCLUSIVE REMEDY, REFUND THE FEES PAID FOR THE APPLICABLE SERVICES FOR THE TIME PERIOD, IF ANY, AFTER TERMINATION OF THE SERVICES. IF YOU BREACH THE TERMS NO REFUND WILL BE PROVIDED. OTHER THAN PROVIDING A REFUND WHEN WE TERMINATE FOR OUR CONVENIENCE, IT-Aid-Centre.com WILL NOT BE LIABLE TO YOU OR ANY THIRD-PARTY FOR TERMINATION OF THE SERVICES FOR ANY REASON. YOU ACKNOWLEDGE AND AGREE THAT UPON TERMINATION IT-Aid-Centre.com MAY IMMEDIATELY DEACTIVATE OR DELETE YOUR USER ACCOUNT AND ALL RELATED INFORMATION AND FILES IN YOUR USER ACCOUNT AND/OR BAR ANY FURTHER ACCESS TO THE SERVICES.

INDEMNITY
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD IT-Aid-Centre.com, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND AFFILIATES HARMLESS FROM ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, COSTS AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, IN ANY WAY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR YOUR VIOLATION OF THE TERMS.

LIMITATION OF LIABILITY
IN NO EVENT SHALL IT-Aid-Centre.com, ITS SUPPLIERS, AND REFERRAL PARTNERS OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND OR NATURE, WHETHER FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), MISPRESENTATION, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, ARISING FROM DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE SERVICES, SOFTWARE, CONTENT OR YOUR PERSONAL COMPUTER AND OTHER TECHNOLOGY INCLUDING, WITHOUT LIMITATION, LOST SALES, LOST REVENUE, LOST PROFITS OR OTHER LOSS OF BUSINESS, LOSS OF OR DAMAGE TO DATA, OR COST OF SUBSTITUTE SERVICES EVEN IF IT-Aid-Centre.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

IN NO EVENT SHALL THE TOTAL LIABILITY OF IT-Aid-Centre.com, ITS SUPPLIERS, AND REFERRAL PARTNERS TO YOU IN THE AGGREGATE FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THE TERMS OR YOUR USE OF THE SERVICES, SOFTWARE OR CONTENT EXCEED THE GREATER OF THE AMOUNT PAID FOR THE SERVICES AT ISSUE OR US$100.00.

Electronic Communications
The information communicated on this Site constitutes an electronic communication. When you communicate with us through the Site or other forms of electronic media, such as e-mail, You are communicating with Us electronically. You agree that IT-Aid-Centre.com, on behalf of itself and others who may be involved with delivering the Services (as applicable), may communicate electronically by e-mail and/or may make communications available to you by posting them on the Site, and that such communications, as well as notices, disclosures, agreements and other communications that We provide to You electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by Us.

Notices and communications to IT-Aid-Centre.com must be sent to the applicable address given in these Terms or to customersupport@IT-Aid-Centre.com.

General Information
This version of the Terms is effective as of June, 2014. The Terms together with the Privacy Policy and any applicable license agreements constitute the entire agreement between You and IT-Aid-Centre.com and govern Your use of the Services, superseding any prior or contemporaneous agreements between You and IT-Aid-Centre.com. The failure of IT-Aid-Centre.com to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties” intentions as reflected in the provision and the other provisions of the Terms remain in full force and effect. You may not assign the Terms or any of your rights or obligations under the Terms without IT-Aid-Centre.com’s express written consent. The Terms inure to the benefit of IT-Aid-Centre.com’s successors, assigns and licensees. The section titles in the Terms are for convenience only and have no legal or contractual effect.

REFUND POLICY
IT-Aid-Centre.com provides services to customers on a state of the art integrated delivery platform by our MICROSOFT CERTIFIED TECHNICIANS which allows us to provide support to your computer(s) remotely or through chat, mail and phone with a personalized touch. If for any reason you are not satisfied with the same, we offer a refund policy.
You have the right to cancel the subscription and services included in the agreement, and receive a full refund within a period of 30 calendar days. Your refund takes effect when you send us a mail from your registered email id to sales@IT-Aid-Centre.com. A full refund will be granted to you at the earliest time practicable.

There is no reason to instigate a chargeback against It-Aid-Centre.com because of our refund policy and we require all customers who have a complaint to contact us before doing this. If a chargeback is made It-Aid-Centre.com will rebuke the chargeback with securely documented information proving the validity of the charge. If the client loses the case, the client will then become liable for all associated chargeback, service fees and penalties – plus an additional amount of not less than £300 in each instance for administrative fees, court costs, etc. In the event a client does not pay these fees within 30 days, the charges will be turned over to a collection agency. There is NO excuse for a charge back – It-Aid-Centre.com provides a highly visible means for cancelling services and providing refunds. Chargebacks severely damage It-Aid-Centre.com and its ability to provide quality services. THIS POLICY IS DESIGNED TO PROTECT It-Aid-Centre.com AND OUR CLIENTS.